Warranty

PLEASE VISIT THIS LINK TO FILL IN OUR ONLINE WARRANTY CLAIM FORM TO SUBMIT YOUR ISSUE TO US.

Our aim with United warranty is to help you as the rider resolve any problem swiftly and efficiently. We understand that accidents can happen and part of our objective is to have all our customers back on their bikes as quickly as possible.

HOW DO I SUBMIT A CLAIM?
If you have a claim please make sure you provide us with the all the required information listed and read ALL the info below. Using the contact form at the bottom of this page which runs through step by step what we require is the fastest and most convenient way for you to submit and us to process your claim.

By making sure you provide all the information requested we will be able to deal with your claim quickly and efficiently.

WARRANTY POLICY INFO
The following warranty policy applies to the original owner only, and to United hard goods only, it does not cover soft goods, plastic or rubber products (grips, tyres, seats etc). If you have experienced a problem with one of our products, please complete the online warranty claim form at the bottom of this page and we will look into this for you ASAP to get it turned around and have you back on a full working ride.

30 DAY WARRANTY AGAINST MANUFACTURING DEFECTS
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For the period of 30 days from the purchase of one of our products, if a fault in the manufacturing is identified, we will replace it free of charge. A manufacturing defect is anything that is deemed to be incorrect with the product when purchasing it, we understand that sometimes it can take time to notice them, which is why we allow this 30 day period to contact us.

1 YEAR WARRANTY AGAINST BREAKS.
United will replace any product that develops a break within one year of purchase, free of charge. This free replacement will be covered by the 30 day warranty against manufacturing faults only (Not the 1 year against breaks or goodwill upgrade replacement offer for a second time)

LIFETIME GOODWILL UPGRADE REPLACEMENT.
If you damage a United product while in use, you can purchase a replacement or upgrade at a ‘Goodwill Replacement’ price for the lifetime of that part. Any product that his purchased through our ‘Goodwill Replacement’ program will be covered by the 30 day warranty against manufacturing faults only (Not the 1 year against breaks or goodwill upgrade replacement offer for a second time)

COMPLETE BIKE WARRANTY POLICY.
United complete bikes are warranted to the original purchaser for the period of 6 months on the frame, fork & bars against breaks, and 3 months on all other components.

If any part of the bike is deemed to be defective or faulty within these periods, it will be replaced free of charge.

If we feel that the damage is caused by riding above and beyond the level of the capabilities of the rider, or particular model, we reserve the right to offer a goodwill upgrade only.

If the bike is assembled by anyone other than an authorised dealer, or professional bike mechanic, this warranty will be void.

IMPORTANT INFORMATION.
Warranty can only be claimed if you are the original owner, and proof of purchase MUST be provided.

Any faulty goods must be returned to us for inspection & disposal by United.

Transportation cost, and labour are not covered by this limited warranty.

This warranty will not be effective if the damage is caused by improper use, or the product was not being used under normal riding conditions.

Normal riding conditions are defined as using the bike in a manner that is within your own capabilities.

This warranty does not cover damage to a product that is caused by an external force, or due to negligent use such as running into immovable objects, bailing or modification with improper tools.

This warranty will not be effective if the product has been structurally altered in anyway.

Bending, denting, stripping of threads is not covered by this warranty, as this can only be caused by rider error, or over abuse and punishment, which is not the fault of the product.

Only products brought from an authorised united dealer are covered by this warranty.

Normal wears, accident abuse, neglect, improper assembly, improper maintenance by other than an authorised United dealer is not covered by this warranty.

We reserve the right to offer to replace a damaged product with one that we feel is a more suitable replacement.

This warranty is made by United only, no person including the dealer is authorised to make an representation or warranty on behalf of United, and United assumes no responsibility thereof.

If you are experiencing any problems using this form, please contact [email protected]

22 Responses to Warranty

  1. Hey guys, I filled out a warranty form last week, just wondering how long it normally takes to hear back from it?
    Cheers, martin.

    • If you have a problem with warranty we will always ask you to send info to us through this page of our site, this will help us to be able to review your claim and get you the best answer as soon as possible.

      If you really need to speak to someone on the phone, please call the distributor for the country in which you live. A full list can be found here.

  2. Hey United :) I have snapped Dinero forks near the dropout on the left leg and I bought them off of Dans Comp. I don’t have the actual receipt but I have it in E-mail format from Dans Comp. Is it still considered a Proof of Purchase? And if so, can I print it out and send the forks to you in exchange for a new pair of Dineros?

  3. I recently cracked the original United Mothership frame, I was going about filling in the warranty claim, but i could not come across the receipt. The bike shop that I purchased the frame from is now closed and I cannot contact the owner to get another copy of the receipt. I was wondering if there is any way that I could prove I purchased it or am I outta luck?

    • Hi there, please send everything you have, if you do not have the original receipt we will not be able to do a full warranty or offer a free replacement, as we cannot tell if you are the original owner or bought the frame second hand etc.

  4. I bought a supreme 2 Complete bike for my son on 22 April 2013 . The crank broke on the weld . I am very concerned about the quality of the product and submitted a claim for this part . What his options , i spent quite above the norm to a standard BMX for his bike . Is this just a weak component or a factory issue. This is our first experience with the Supreme range.

    Regards
    Matt

  5. Hey, I recently snapped a crank arm and I have the receipt but its just written put on a piece of paper like something you’d see a waiter or waitress use in a restaurant. It has the original date on it and every thing and I wanted to know if that would work to submit a claim?

    • Hi there, please send what info you have and this receipt and we will look at it. We would need to verify the purchase with the shop you bought it from also to check this is what they give out for receipts.

  6. Hello,

    I have purchased Colony Pedals and one of them snapped on the first ride using them. I saw that plastic parts are not covered under warranty, but I do not think it is right for the product I bought to snap after 3 Hours of riding. Is there anything you can do?

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