Our aim with United warranty is to help you as the rider resolve any problem swiftly and efficiently. We understand that accidents can happen and part of our objective is to have all our customers back on their bikes as quickly as possible.
HOW DO I SUBMIT A CLAIM?
If you have a claim please make sure you provide us with the all the required information listed and read ALL the info below. Using the contact form at the bottom of this page which runs through step by step what we require is the fastest and most convenient way for you to submit and us to process your claim.
By making sure you provide all the information requested we will be able to deal with your claim quickly and efficiently.
WARRANTY POLICY INFO
The following warranty policy applies to the original owner only, and to United hard goods only, it does not cover soft goods, plastic or rubber products (grips, tyres, seats etc). If you have experienced a problem with one of our products, please complete the online warranty claim form at the bottom of this page and we will look into this for you ASAP to get it turned around and have you back on a full working ride.
30 DAY WARRANTY AGAINST MANUFACTURING DEFECTS.
For the period of 30 days from the purchase of one of our products, if a fault in the manufacturing is identified, we will replace it free of charge. A manufacturing defect is anything that is deemed to be incorrect with the product when purchasing it, we understand that sometimes it can take time to notice them, which is why we allow this 30 day period to contact us.
1 YEAR WARRANTY AGAINST BREAKS.
United will replace any product that develops a break within one year of purchase, free of charge. This free replacement will be covered by the 30 day warranty against manufacturing faults only (Not the 1 year against breaks or goodwill upgrade replacement offer for a second time)
LIFETIME GOODWILL UPGRADE REPLACEMENT.
If you damage a United product while in use, you can purchase a replacement or upgrade at a ‘Goodwill Replacement’ price for the lifetime of that part. Any product that his purchased through our ‘Goodwill Replacement’ program will be covered by the 30 day warranty against manufacturing faults only (Not the 1 year against breaks or goodwill upgrade replacement offer for a second time)
COMPLETE BIKE WARRANTY POLICY.
United complete bikes are warranted to the original purchaser for the period of 6 months on the frame, fork & bars against breaks, and 3 months on all other components.
If any part of the bike is deemed to be defective or faulty within these periods, it will be replaced free of charge.
If we feel that the damage is caused by riding above and beyond the level of the capabilities of the rider, or particular model, we reserve the right to offer a goodwill upgrade only.
If the bike is assembled by anyone other than an authorised dealer, or professional bike mechanic, this warranty will be void.
WARRANTY CLAIM SUBMISSION FORM.
Warranty can only be claimed if you are the original owner, and proof of purchase MUST be provided.
Any faulty goods must be returned to us for inspection & disposal by United.
Transportation cost, and labour are not covered by this limited warranty.
This warranty will not be effective if the damage is caused by improper use, or the product was not being used under normal riding conditions.
Normal riding conditions are defined as using the bike in a manner that is within your own capabilities.
This warranty does not cover damage to a product that is caused by an external force, or due to negligent use such as running into immovable objects, bailing or modification with improper tools.
This warranty will not be effective if the product has been structurally altered in anyway.
Bending, denting, stripping of threads is not covered by this warranty, as this can only be caused by rider error, or over abuse and punishment, which is not the fault of the product.
Only products brought from an authorised united dealer are covered by this warranty.
Normal wears, accident abuse, neglect, improper assembly, improper maintenance by other than an authorised United dealer is not covered by this warranty.
We reserve the right to offer to replace a damaged product with one that we feel is a more suitable replacement.
This warranty is made by United only, no person including the dealer is authorised to make an representation or warranty on behalf of United, and United assumes no responsibility thereof.
If you are experiencing any problems using this form, please contact [email protected]